bigwin29 Privacy Policy

1. Information We Collect

When you register for an account with bigwin29, we collect personal information that is necessary to verify your identity, process transactions, and deliver our services to you as a Filipino player. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We also collect a copy of a valid government-issued ID as part of our Know Your Customer (KYC) process, which is required under Philippine regulations. When you make deposits or withdrawals, we collect payment-related information such as your e-wallet account details or bank account number — though we do not store full card numbers on our servers. Additionally, we automatically collect technical data when you use our platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience.

2. How We Use Your Information

The personal information you provide is used primarily to operate and maintain your bigwin29 account, process your deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable Philippine laws. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and gameplay data are used internally to detect and prevent fraud, money laundering, and other prohibited activities, and may be reviewed by our compliance team as required. We may also use aggregated, anonymised data to analyse platform performance, improve our mobile experience, and develop new features for Filipino players. We do not use your personal information to serve third-party advertising, and we will never sell your data to external marketing companies.

3. Sharing Your Information

bigwin29 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud hosting services — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality agreements. We are required by Philippine law to disclose certain information to regulatory authorities, law enforcement agencies, or anti-money laundering bodies when lawfully requested to do so, and we will comply fully with such obligations. In the event that bigwin29 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your information with third parties for direct marketing purposes without your explicit consent.

4. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and payment details are protected in transit. Access to personal data within bigwin29 is restricted to authorised personnel only, and all staff who handle player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. While we make every reasonable effort to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your bigwin29 account and to keep your login credentials confidential at all times.

5. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. If you request the closure of your account, we will deactivate it promptly, but certain data will be retained in our secure archives for the legally required retention period before being securely deleted or anonymised. Data that is no longer required for any legal, regulatory, or operational purpose is disposed of securely using industry-standard data destruction methods. If you have questions about how long specific categories of your data are retained, you may contact our support team for further information.

6. Your Rights

As a player based in the Philippines, you have certain rights in relation to the personal information we hold about you, and bigwin29 is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to correct any inaccurate or incomplete information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to object to certain types of processing, to request that we restrict the processing of your data in specific circumstances, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection law.

7. Cookies

bigwin29 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve the experience. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account. We also use functional cookies to remember your language and display preferences, and analytical cookies to collect anonymised data about page visits and feature usage, which helps our team identify areas for improvement. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the bigwin29 platform on your device.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account dashboard or via the platform. We encourage you to review this policy periodically so that you remain informed about how we collect, use, and protect your personal information. Your continued use of bigwin29 after any changes have been published constitutes your acceptance of the revised policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team — we are here to help Filipino players feel confident and secure on our platform.